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Thanks for purchasing
AI Tools!

Frequently Asked Questions

Find quick answers to common pre-sale questions asked by customers.

• Do you provide customer support?

  Yes, we offer support for your purchased item to help resolve any potential issues you may encounter.

  Support Period

  The item includes support for 6 months from the purchase date. You can choose to purchase extended item support, which extends the support period up to a maximum of 12 months.

  What is included in the support?

  Support includes:

  • Answers to questions about how to use the item.
  • Technical assistance regarding the item and any included third-party assets.
  • Help with defects in the item or included third-party assets.
  • Updates to ensure ongoing compatibility and to address security vulnerabilities.
  • Version updates to maintain functionality and security.

  What is not included in item support?

  Support does not cover modifications or extensions of the item beyond its original features and functionality. For customization services, please contact us to see if we offer paid customization options.

  • Installation of the item.
  • Hosting, server environment, or software issues.
  • Support from authors of included third-party assets.

  How to contact support?

  Support is available Monday to Friday through our support page.

• Are updates and bug fixes included in the cost of the item?

  Yes, updates and bug fixes are included regardless of whether you have support:

  • When we release an update, it is available for you to download for free.
  • You can report any bugs you encounter.
  • We will maintain the item to ensure it works as described and is protected against major security issues.
• Which license is suitable for me?
  • If you plan to run this application for personal use, the regular license is sufficient.
  • If you intend to charge users or sell the application as a service, you should purchase the extended license.

  For more information about licenses, visit https://codecanyon.net/licenses/standard.

• How do I edit the .env file and where is it located?
  • Location: PROJECT-FOLDER/.env
  • The .env file is the main configuration file. Please avoid adding unnecessary spaces or tabs, as misconfiguration may cause your application to malfunction.
  • Open the .env file in your cPanel or control panel file manager and edit the respective values as needed. For example, you can change APP_NAME="AI Tools".
  • Note: Your file manager may hide the .env file by default. You can unhide it from your file manager settings.
• Can I extend or renew my item support?

  Item Support Options

  The options available for extending or renewing support depend on when you make the purchase:

  • A support upgrade provides an additional 6 months of support that can be purchased at the time of buying the item.
  • A support extension offers 6 months of support that can be purchased at any time after the initial purchase, provided the current support period hasn’t expired.
  • A support renewal is 6 months of support available after any existing support for the item has expired.

  How to renew or extend support?

  To extend or renew support, you must have less than 6 months remaining in your current support period, and the author must still be offering support for the item.

  Follow these steps to renew support:

  • Log in to your account.
  • Hover over your username and select ‘Downloads’ from the drop-down menu.
  • The downloads section displays a list of all items purchased with your account.
  • Click on ‘Renew support now!’ or ‘Extend now’ next to the item for which you wish to renew support.
• Does the item come with installation and setup documentation?

  Yes, all our items include bundled documentation in your “All files & documentation” download zip or online documentation.

• Do you provide customization services for your items?

  Item support does not include services to modify or extend the item beyond its original features and functionality described on the item page.

  For customization services tailored to your specific requirements, please contact us to check if we can offer paid customization services.